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Welcome to Rune Rollers, operated by Chongqing Pingxun Data Services Co., Ltd. We are committed to providing you with excellent service and ensuring your products are delivered promptly and safely. This Shipping Policy outlines our shipping practices for deliveries to North America and Europe.

1. Shipping Regions

We currently ship to the following regions:

  • North America (United States, Canada, Mexico)
  • Europe (All European Union countries, United Kingdom, Norway, Switzerland)
  • Oceania: New Zealand, Australia
  • Central Asia: Israel

If your location is not listed, please contact our customer service team at [email protected] for assistance.

2. Shipping Methods and Delivery Times

After placing your order, we typically ship the package within two days. We use air shipping to ensure your products arrive as quickly as possible. The average delivery time for our shipments is between 5-8 business days. Please note that these times are estimates and actual delivery times may vary depending on the destination and other factors beyond our control, such as customs processing delays.

3. Shipping Fees

Shipping fees are calculated based on the weight of your order. The total shipping cost will be displayed at checkout before you complete your purchase. Our shipping fees are designed to be fair and competitive, reflecting the actual cost of delivering your items safely and quickly.

Weight-Based Shipping Rates

  • Orders up to 1 kg: Shipping cost will be calculated at checkout.
  • Orders between 1 kg and 5 kg: Shipping cost will be calculated at checkout.
  • Orders over 5 kg: Shipping cost will be calculated at checkout.

For specific shipping costs for your order, please proceed to the checkout page where the shipping fee will be automatically calculated based on the total weight of your items.

4. Order Processing Time

We strive to process all orders within 1-2 business days of receiving them. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the shipping carrier’s website. You can use this information to track the status of your shipment. Please allow up to 24 hours for the tracking information to update.

6. Customs, Duties, and Taxes

All orders shipped to North America and Europe may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

7. Shipping Restrictions

We are unable to ship to P.O. Boxes, APO/FPO addresses, or any address considered undeliverable by our shipping partners. If you have any questions about shipping to your location, please contact our customer service team at [email protected].

8. Lost or Damaged Shipments

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement order or issue a refund.

9. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Shipping Policy.

10. Contact Information

If you have any questions about this Shipping Policy, please contact us at:

Chongqing Pingxun Data Services Co., Ltd.
Address: No. 33 - 15, Kaitai Road, Nan 'an District, Nan'an District, Chongqing, China
Phone: (+1) 518-933-6291
Email: [email protected]

Thank you for choosing Rune Rollers. We appreciate your business and look forward to serving you!